SoftConx Solutions

Service Request & Response Guidelines

Technical support requests will be acknowledged within 24 hours after submittal of the Software Support Request form.
Support will begin after acknowledgement of the request. Support services are provided as soon as possible.
Standard support services include the intended functionality of the software system. Any other support services may incur additional charges.
To expedite service, please include as much information regarding your request as possible.

Software Support Request Form

Your Name:

Company Name:

E-Mail Address:

Phone:

SoftConx Account # (if known):

Current System:

Problem Area:

Brief Description of problem:

Detailed Description of problem:

Additional information (if applicable):
Sales Order Sales Invoice Purchasing Order Payables Invoice Invoicing Batch A/R Batch A/P Batch
Number/Batch id:

Software Support Agreement:

SOFTCONX SOFTWARE SUPPORT AGREEMENT

SoftConx Solutions, LLC. ("SoftConx") offers software support for its software products. Software support is provided to customers who have purchased a support agreement for a licensed SoftConx software products in accordance with their client support agreement.  All technical support requests must be submitted via the online technical support request form located on the SoftConx website ("www.softconx.com").

Support personnel are trained to provide accurate information in a prompt and efficient manner.

Support services are provided as soon as possible.  Standard technical support requests will be acknowledged within 24 hours after submittal. Standard support services include the intended functionality of the software system. Any other support services may incur additional charges.

Support services under the standard software license agreement address normal software usage and resolution of SoftConx software problems.

Support assistance does not include systems testing, application design or system design and additional charges may apply.

Standard Support assistance does not include problems encountered with non-SoftConx software or hardware issues whether or not that software or hardware is used in conjunction with Softconx software, and additional charges may apply.

Software assistance does not include on-site support.  Additional charges may apply.

Disclaimer of Warranties

LICENSOR AND ITS SUPPLIERS PROVIDE THE SOFTWARE "AS IS" AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY (IF ANY) IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE,  AND OF LACK OF NEGLIGENCE OR LACK OF WORKMANLIKE EFFORT. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, OF QUIET ENJOYMENT, OR OF NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE IS WITH YOU.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LICENSOR OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE AND WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF LICENSOR OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF DAMAGES WILL BE EFFECTIVE EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Arbitration

Any dispute arising under this Agreement will be subject to binding arbitration by a single Arbitrator with the American Arbitration Association (AAA), in accordance with its relevant industry rules, if any. The parties agree that this Agreement will be governed by and construed and interpreted in accordance with the laws of the State of Illinois. The arbitration will be held in Illinois. The Arbitrator will have the authority to grant injunctive relief and specific performance to enforce the terms of this Agreement. Judgment on any award rendered by the Arbitrator may be entered in any Court of competent jurisdiction.

Severability

If any term of this Agreement is found to be unenforceable or contrary to law, it will be modified to the least extent necessary to make it enforceable, and the remaining portions of this Agreement will remain in full force and effect.

No Waiver

No waiver of any right under this Agreement will be deemed effective unless contained in writing signed by a duly authorized representative of the party against whom the waiver is to be asserted, and no waiver of any past or present right arising from any breach or failure to perform will be deemed to be a waiver of any future rights arising out of this Agreement.

Entire Agreement
 
           This Agreement constitutes the entire agreement between the parties with respect to its subject matter, and supersedes all prior agreements, proposals, negotiations, representations or communications relating to the subject matter. Both parties acknowledge that they have not been induced to enter into this Agreement by any representations or promises not specifically stated herein.

YES - I HAVE READ AND ACCEPT THE SOFTWARE SUPPORT AGREEMENT

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